Terms of Business and FAQs
What happens when I place an order?
After placing an order, you will receive an email confirmation at the address you provided, which will confirm your purchase as well as contain some additional important information regarding your order. If for some reason you do not receive the email confirmation of your order in your inbox, please also check your spam and junk mail boxes as some email clients have stricter restrictions and may mistake this email as spam. It is also recommended that you print or save the order confirmation before leaving the order confirmation page once your order is placed. Once the order is received by one of our manufacturing facilities, your order will either be fulfilled as inventory allows or, if the item(s) are Print On Demand, be checked to ensure their appropriateness. Once approved, it will be sent to our production facility to be fabricated. As soon as production is completed, it will be shipped to the shipping address you provided during the payment process. Be sure to see the production lead times in your order confirmation email and below under “What Are Production Lead Times?” If you have any additional questions please contact support@mashon.com and a Customer Care Consultant will get back to you.
What forms of payment do you accept?
In most cases, we accept American Express, Visa, MasterCard, Discover and PayPal Direct.
Absolutely! Our shop runs on a secure platform that complies with PCI Data Security Standard. We do not store credit card information, and all transactions are processed through 128 bit encryption channel. We do not sell or rent your information to third party companies unless you opted to receive information from them. For more information, please review our Privacy Policy.
If you created an account with us when the order was placed or at another time in the store, you can log into your account at MashON.com to check on the production and shipping status of your order. If you have any questions not covered by our website, please email us at support@mashon.com or call our Help Line at 800-369-7679.
What are the production lead times?
Once an order is placed in the store, the order information is sent to the appropriate manufacturing and fulfillment facility. The majority of our products are made on demand using the latest digital production facilities and highest quality materials. A number of our products such as My BallTM and other 3D products are unique and require special production processes which may take more time to manufacture. Please refer to the table below for more specific information.
| Product Type: | Will ship: |
| Paper Products (Calendars, cards, greeting cards, posters, story books, comic books) | 4-5 days from acceptance of order |
| Vinyl Products (Skins, Stickers and wall stickers) | 4-5 days from acceptance of order |
| Apparel (T-shirts, onesies, hoodies, caps) | 4-5 days from acceptance of order |
| Balls (baseballs, footballs, soft balls) | 10-14 days from acceptance of order |
| Lenticular 3D products (Books, cards etc.) | 10 days from acceptance of order |
What is the status of my order?
You can e-mail us at support@mashon.com, or call our Help Line at 800-369-7679. Please include your order number when e-mailing or calling.
Once your order has been shipped, you will receive an additional e-mail notification containing a tracking number and method of shipping. If for some reason you do not receive the email confirmation that your order has shipped, please also check your spam and junk mail boxes as some email clients have stricter restrictions and may mistake this email as spam.
When selecting a shipping method, keep in mind that the majority of our products are made-to-order (see the chart above in “What are the Production Lead times?"). Shipping times (Next Day Air, 2nd Day, etc) do not include the time required to receive each order or produce each product. For example, if you choose Next Day Air, you will receive your product the day after the product has been produced, not the day after placing your order. Please keep in mind that a number of our products, such as our My BallTM products and 3D products are unique and require special production processes that may take a little longer.
What shipping methods do you offer?
We offer a number of shipping options. Click Here for information on shipping rates and terms.
Estimated Delivery From Time of Factory Shipping:
|
Shipping Method: |
Delivery time from shipping: |
| Ground / Standard USPS | 5-9 days |
| 2nd Day economy | 2-3 days |
| Standard Overnight | 1-2 days afternoon delivery |
For specific rates and estimates, please refer to the “Estimate Shipping and Tax” section located in “My Cart.”
Yes we do! To help accommodate all of our international customers we have partnered with Borderlinx, a free service used the world over by top retailers to help international customers with their shipping needs. We invite you to check it out here: Borderlinx - How It Works Please note that if you wish to purchase items internationally from us it does require that you have a Borderlinx account when checking out from our stores. If you have any questions please feel free to contact us and we will do our best to assist you. If you are having trouble setting up your Borderlinx account, you can also contact them for further assistance here: Borderlinx Support
Do you ship to P.O. Box addresses?
Due to the fact that we aim to provide tracking with all our shipments, we do not ship to P.O. Boxes, unless otherwise specified. Please refer to the “Estimate Shipping and Tax” section located in “My Cart” to see whether or not we can deliver to your P.O Box.
Why haven’t I received my order on the estimated arrival date?
Depending on the products ordered, the number of products, or any other potential variations, shipping arrival dates may vary. Please use your tracking number to get a status update on your product or send us an e-mail at support@mashon.com or call our Help Line at 800-369-7679.
Why have I only received some of the items I’ve ordered?
Your items may arrive in different shipments depending on the type, quantity and weight of items in your order. We may pack and ship them in different packages to ensure they arrive on time and undamaged.
We strive to exceed your expectations with every product you receive. All products are made with high quality materials, and where necessary, using the most advanced digital printing technologies. If you are not satisfied, you may return any unused or unopened products for a replacement or refund within 14 days of delivery. We will refund charges and shipping costs on approved returns within 7 business days. Refunds will be made to the payment method used during purchase.
Please note that in certain cases, user uploaded pictures of lower resolutions (less than 300ppi) and/or pictures which are stretched can result in low quality, pixelated or generally blurred printed results. Please check your pictures and ensure they are of adequate quality. We unfortunately cannot accept responsibility for product quality if the images uploaded and used do not meet our guidelines or is used incorrectly.
To return your items
Contact one of our Customer Care Consultants and they will assist you in the Return and/or Exchange process. Please have your Order ID number with you when you call or in the subject line of the email. We will then work with you to issue a Return Merchandise Authorization (RMA) number. Please specify whether you want a replacement or refund. In some cases we may ask for a digital photo of the product or additional information regarding the order to help us identify flaws in the manufacturing process.
Please note that we do not provide refunds for products in which print quality issues occur due to user uploaded images, nor do we provide refunds for used or opened items. User uploaded images may be corrupted, too small, have low resolution or any other variation. Please review our "Upload Guidelines" section below to insure that your file complies with our system requirements.
JPG, PNG, GIF.
We recommend using images at a resolution of 300 PPI or higher. For our larger templates (Mini Poster and T-Shirt) you definitely want to make sure that you are using large image sizes. As a rule of thumb, if you have to increase the size of your image to fit the template, the image you are using is probably too small. Once printed it may not look the way you had intended (unless you’re looking to create a pixelated image).
